Refund & Cancellation Policy

Subscriptions

• A Supporter subscription renews automatically every month until you cancel it.
• Cancel anytime with the "Manage or cancel subscription" button on the Donate page, which opens Stripe's own secure billing portal. Cancelling stops future renewals, but your current paid period (and its perks, like your Supporter badge) stays active through the end of the period you already paid for.
• You can switch between Supporter and Super Supporter at any time from the same page.
• If a payment fails (e.g. an expired card), we'll show that on the Donate page so you can update your payment method there -- we don't cancel a subscription just for a failed renewal attempt.

Refunds

Any subscription charge or one-time donation can be refunded in full within 7 days of the charge -- just use the "Contact Us" button at the bottom of any page and let us know which charge. We'll refund it to your original payment method; Stripe typically takes a few business days to process it, and your bank or card issuer may take a few more to post it.

Past 7 days, a refund isn't guaranteed, but reach out anyway -- we review these case by case and may still grant one.

Disputed charges

If a charge looks wrong, please contact us before filing a chargeback with your bank -- we can almost always resolve it faster directly, and a chargeback can carry extra fees on top of the refund itself.

Changes to this policy

As TrackAndList grows, this policy will be updated to reflect new plans or features. We'll update the date at the top of this page when that happens.

Contact us

Questions about this policy, or want to request a refund? Use the "Contact Us" button at the bottom of any page, or email support@trackandlist.com.